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Call center software and AI voice bots, built for India

Predictive dialers, IVR and Hindi–English AI voice bots that connect more calls and keep every campaign TRAI- and DND-compliant. Run it on our cloud or on your own servers — your data stays in India.

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Clients across India: 85+; Clients across India
Agents on our platform: 1,200+; Agents on our platform
Calls handled every month: 40 lakh+; Calls handled every month

Contact Center Dashboard

LiveS

Calls Today1,86,400

Connected1,43,220(76.8%)

Answer Rate72%

Avg Wait Time00:14

Live Campaigns (4)

Campaign	Mode	Status	Calls	Conn. %
Sales Outreach	Predictive	Running	68,420	78%
Lead Follow-up	Progressive	Running	32,110	71%
Customer Care	Inbound	Running	46,200	82%
Loan Campaign	C2C	Paused	9,670	68%

Call Disposition

Connected76.8%
No Answer11.4%
Busy6.1%
Failed3.4%
Others2.3%

Call Volume (Today)

9 AM11 AM1 PM3 PM5 PM

Agent Status (120)

Online95
On Call18
Break7

Product preview · sample data

Solutions for Every Business

Clients across India: 85+; Clients across India
Agents on our platform: 1,200+; Agents on our platform
Calls handled every month: 40 lakh+; Calls handled every month
or hybrid — deploy your way: Cloud · On-prem; or hybrid — deploy your way

Built On Proven Technology

Asterisk
OpenSIPS
FreeSWITCH
Java
Spring Boot
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New · AI voice bots

Don't read about it. Talk to it.

Our AI voice bots qualify leads, book appointments and remind EMIs in Hindi, English and Hinglish, on your own phone lines. Talk to Riya, our real-estate bot, right here — or try a bot for your industry.

Real Estate Healthcare Solar / Energy BFSI / Lending Debt Collection Automobile EdTech Customer Experience

AI receptionistAisha · NSSSoft Technologies Explore all voice-bot demos

Live demo · try it now

Outbound Dialing

Pick the dialing mode your team actually needs

Not every campaign is the same. NSSSoft engineers all three dialer modes — often running concurrently on the same platform — so you can match pacing to use case.

Predictive Dialer

An outbound dialer that dials several numbers per free agent, pacing calls on answer rates and handle time so agents spend their time talking, not waiting.

Best for

High-volume outbound BPOs
Debt collection & recovery
Telemarketing & insurance

3:1max dial ratio per agent, auto-paced

See full feature list

Key Capabilities

Answering-machine detection (AMD)
DND / NCPR and internal do-not-call scrubbing
Abandonment-rate control (target ≤3%)
Dynamic dial ratio (1:1 → 3:1 per skill group)
Real-time supervisor dashboards

Get a live demo

The platform

Every tool your calling floor needs, in one system

Built, deployed and supported by one team, so your leads, calls, messages and reports live in one place instead of five vendors.

Lead Management System

Import leads from CSV, your CRM or an API. Every list is scrubbed for DND and calling hours before the first dial, and unanswered leads are retried automatically.

DND & internal do-not-call scrubbing on every import
Permitted calling hours enforced per campaign
Disposition-driven recycling with configurable retry caps

Explore Lead Management System

IVR Flow Builder

Draw call flows on a drag-and-drop canvas: menus, business hours, speech input and hand-offs to agents or an AI voice bot. No coding needed.

Visual drag-and-drop node editor
TTS (gTTS, AWS Polly, Azure Neural) & STT (Whisper, Google)
DTMF & voice input with NLP intent matching

Explore IVR Flow Builder

WebRTC Softphone

Agents take calls in the browser, with nothing to install. Calls are encrypted, and the caller’s CRM record opens automatically.

Works in Chrome, Edge, Firefox — no extension required
TLS signalling + SRTP media — end-to-end encrypted
Presence, transfer, hold, DTMF from the browser UI

Explore WebRTC Softphone

SMS Gateway

Bulk, OTP and two-way SMS with live delivery reports. We help set up your DLT headers and templates so messages go out compliant.

Bulk campaigns with scheduling & rate-cap controls
OTP & transactional routes
2-way: inbound keywords trigger IVR or agent handoff

Explore SMS Gateway

Custom CRM

A CRM made for call centers: call pop, lead pipeline, ticketing with SLA timers, and role-based access for agents and supervisors.

Call pop on inbound & predictive-connected calls
Configurable lead pipeline with stage-based SLAs
Ticketing with SLA timers & escalation rules

Explore Custom CRM

Live demo

AI voice bots in Hindi, English and Hinglish

They qualify leads, book appointments and remind EMIs on your own phone lines. Don't read about it: talk to one.

Try a bot for your industry

Integrations

Connects to the tools your team already uses

Connect over REST APIs and webhooks for lead push, dispositions and call records. If you run a CRM we haven't listed, we build the connector as part of the project.

Bring your own CRM — we integrate it

SalesforceCRM

HubSpotCRM

Zoho CRMCRM

FreshdeskHelpdesk

LeadSquaredCRM

PipedriveCRM

WhatsAppMessaging

ShopifyCommerce

ZapierAutomation

PabblyAutomation

SlackComms

Google SheetsData

AWS S3Storage

Twilio SMSSMS

MSG91SMS

PayUPayments

RazorpayPayments

Power BIAnalytics

+ custom REST / SMPP / webhook integrations on request

Security & Compliance

Built for Indian compliance and data security

TRAI, DLT, DND and data-protection controls are part of every deployment, on cloud or on your own servers.

TRAI TCCCPR DLT-registered SMS DND / NCPR scrubbing DPDP Act 2023 Data stays in India On-premise option

Data Residency

Deploy on your own cloud account (AWS, GCP, Azure) or our private cloud in India. Data stays in the region you choose, and with on-premise deployment it never leaves your network.

Encryption in Transit & at Rest

Encrypted signalling (SIP over TLS, HTTPS, WSS) and media (SRTP). Role-based access to call recordings, with retention periods you set per campaign.

TRAI, DLT & DND

Outbound SMS go out with your DLT-registered header and template. Call lists are scrubbed against DND/NCPR and your internal do-not-call list, and calls are held to permitted calling hours.

DPDP Act & Data Rights

Consent and call records are kept per campaign. Recordings, lead data and call logs can be deleted per customer on request, in line with the DPDP Act 2023. A DPA is available.