Collections

Recover more, with calls customers don't resent

Early-bucket reminders are handled by polite AI voice bots that capture a promise-to-pay date; agents focus on accounts that need negotiation — all with recordings, callbacks and strict calling hours.

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  • AI EMI reminder bots
  • Promise-to-pay capture
  • Bucket-wise campaigns
  • Fair-practice compliant

Live AI voice-bot demo

Talk to our debt collection voice bot — right now

Soft-collection reminder that captures a promise-to-pay date and sends a payment link — RBI fair-practice tone.Click the button, allow your microphone, and play the customer. It's the same engine we deploy on live phone lines, with this demo using a sample company.

  1. 1Verifies it's the right person
  2. 2Reminds about the due EMI
  3. 3Captures a promise-to-pay date
  4. 4Offers a payment link by SMS
  • Early-bucket reminders at scale
  • Promise-to-pay captured in CRM
  • No threats, no harassment — by design
See all industry voice bots

Debt Collection · Outbound

Karan · QuickFin (demo)

Ready when you are

You play the customer. Try saying:

“Main 10 tarikh ko pay kar dunga”“Salary nahi aayi abhi”“Send me the link”

Hindi · Hinglish · English2-min demo · uses your microphone · audio is processed live by our AI provider and not stored by NSSSoft

Collections at scale is a balancing act

Thousands of small overdue accounts need a reminder, but agents are expensive and inconsistent. Aggressive calling damages the brand and invites regulatory trouble.

Automating polite, consistent reminders — and escalating only where needed — improves recovery and customer experience at the same time.

How It Works

A bucket-wise recovery flow

01

Reminder bot

A courteous voice bot reminds the customer of the due EMI and asks when they can pay.

02

Capture PTP

Promise-to-pay dates and reasons are recorded against the account.

03

Escalate

Broken promises and disputes are routed to agents through progressive or preview dialing.

Features

Collections features

Reminder voice bots

Polite, scripted reminders in Hindi, English or Hinglish.

Promise-to-pay tracking

Dates captured by bot or agent drive the next follow-up automatically.

Bucket-wise campaigns

Separate campaigns, scripts and pacing for each DPD bucket.

Zero-abandon dialing

Progressive dialing ensures no customer hears a silent call.

Calling-hour controls

Campaigns only dial within permitted hours.

Recorded & auditable

Every call and disposition stored for dispute resolution.

Compliance & Security

Fair-practice by design

Calling hours restricted to permitted windows
Polite, non-threatening bot scripts
Disputes routed to humans, never argued by bots
Per-number daily call caps
Full recordings for grievance redressal
Aligned with RBI fair-practices code for recovery

FAQ

Common questions

Will the bot threaten or pressure customers?+
No. Bots are scripted to be courteous, never threaten consequences, and end the call politely if the customer refuses.
Can customers pay during the call?+
The bot can send a payment link by SMS; payment collection itself happens on your secure payment page.
What if the customer disputes the amount?+
The bot records the dispute and routes the account to a human agent rather than arguing.
Can agencies use it for multiple lenders?+
Yes. Multi-tenant setups keep each lender's portfolio and reporting separate.
Can we try it?+
Yes — talk to the sample EMI-reminder bot on this page.

Related

BFSI Progressive Dialer All AI Voice Bots

Get Started

Automate early-bucket reminders

Share your bucket structure — we'll design the bot and escalation flow.

Get a Collections Demo See pricing →
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