Outbound Dialing

Predictive Dialer — 400% more connects, zero compliance risk

Our AI-driven predictive dialer dials multiple numbers simultaneously per agent, detects voicemails in under 1.5 seconds, and enforces TRAI/DNC rules at the engine level — so your supervisors manage productivity, not compliance spreadsheets.

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+400%connect rate vs manual dialing<1.5sAMD detection latency≤3%abandon rate enforced at engine3–6 wkstypical deployment timeline

The problem with hosted dialers

Most hosted predictive dialers give you a fixed dial ratio, a configurable DNC list, and a dashboard. What they don't give you is control over the compliance logic, the ability to integrate with an internal-only CRM, or the latitude to adjust AMD sensitivity for your specific network carrier.

NSSSoft's predictive dialer is engineered to your campaign profile — your carrier quality, your CRM, your DNC rules, your compliance zone. You own the configuration. We own the uptime.

How It Works

Three steps, one dial cycle

01

Campaign Setup

Upload lead lists, set DNC scrub rules, assign caller IDs, configure the dial ratio ceiling and abandonment cap. All via the web UI — no CLI required.

02

Intelligent Dialing

The engine dials multiple lines per available agent slot. AMD filters voicemails in <1.5s. Live connects are bridged instantly to the next free agent with a CRM screen-pop.

03

Disposition & Recycle

Agent wraps the call with a disposition code. The lead is automatically recycled into the correct queue — callback, hot transfer, or DNC — based on your configured rules.

Features

What's inside the dialer engine

AI-Driven Dial Pacing

Machine-learning model adjusts the dial ratio per skill group in real time based on agent availability, average handle time, and line answer rates. No fixed ratio, no guesswork.

Answering Machine Detection

AMD engine distinguishes live answer vs. voicemail in under 1.5 seconds using waveform analysis — not just silence. False positive rate held below 3% across varied network conditions.

TCPA / TRAI / DNC Compliance

Every campaign runs through real-time DNC scrubbing before the dial goes out. Abandonment rate is enforced at the engine level — not left to supervisor discretion.

Time-Zone-Aware Pacing

Lead records carry their local time zone. The dialer engine holds each lead until it's within the permitted calling window — no after-hours violations, no manual list splits.

Skill-Based Campaign Routing

Route connected calls to the right agent by product, language, or tier. Transfer calls hot — no hold music — with a full CRM screen-pop on the receiving agent's desktop.

Real-Time Supervisor Dashboard

Live campaign metrics: dial ratio, connect rate, abandon rate, agent status, average call duration, and drops — all visible on a single screen with sub-second refresh.

Architecture

Predictive dialer stack layout

Built on FreeSWITCH + OpenSIPS with a proprietary campaign manager and real-time compliance engine.

SIP TrunkCarrierOpenSIPSSBC / LBFreeSWITCHMediaCampaign MgrPacing AIAgent WebRTCBrowserCRM Screen PopSalesforce etc

Compliance

Compliance built into the engine, not the manual

TRAI ≤3% abandonment rate enforced at dial engine level
Real-time DNC Registry scrub before every campaign launch
TCPA-compliant calling windows enforced by time zone
Call recording with AES-256 encryption and configurable retention
GDPR right-to-erasure — lead purge by customer ID on demand
PCI-DSS pause-and-resume recording during card data capture

FAQ

Common questions

What is the TRAI abandonment rate limit for predictive dialers in India?+
TRAI mandates that the abandoned call rate for predictive dialers must not exceed 3% of answered calls in any 30-day rolling period. NSSSoft's engine enforces this limit at the software level — it is not configurable below this threshold.
How does AMD (Answering Machine Detection) work?+
Our AMD engine analyses the energy pattern and silence duration of the first 1.5–2 seconds after call connection. It classifies the answer as live human, voicemail greeting, or SIT tone. Live answers are instantly bridged to the next available agent. Voicemails can be dropped with a pre-recorded message.
Can the dialer handle multiple simultaneous campaigns?+
Yes. The platform supports concurrent campaigns with isolated dial ratios, DNC lists, caller IDs, and skill groups. Agents can be assigned to one or more campaigns simultaneously, with priority weighting per campaign.
What CRM systems does it integrate with?+
Native connectors for Salesforce, HubSpot, Zoho, Freshdesk, and Leadsquared. For any other CRM, we provide a REST webhook interface and can build the connector as part of the engagement.
How long does deployment take?+
A standard predictive dialer deployment — including carrier SIP trunk integration, DNC list import, CRM connector, and supervisor training — typically takes 3–6 weeks depending on the complexity of your existing infrastructure.
Is this a cloud product or can we host it ourselves?+
Both. We deploy the same software in cloud (on your AWS/GCP/Azure account or ours), on-premise (your data centre), or hybrid. There is no difference in features between deployment modes.

Get Started

Ready to replace your dialer?

Tell us your agent count, call volume, and CRM. We'll spec the deployment in 20 minutes.

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