BPO & Outsourcing

One platform for every client process you run

BPOs run many processes for many clients. Our platform gives each client its own campaigns, CRM fields, reports and billing — while you manage agents, trunks and infrastructure in one place.

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  • Multi-tenant per client
  • All dialing modes
  • Agent productivity controls
  • AI bots for surveys & triage

Live AI voice-bot demo

Talk to our customer experience voice bot — right now

Collects a 1–10 CSAT rating and a comment right after an agent call.Click the button, allow your microphone, and play the customer. It's the same engine we deploy on live phone lines, with this demo using a sample company.

  1. 1Asks if you can share quick feedback
  2. 2Collects a 1–10 rating
  3. 3Asks for an optional comment
  4. 4Thanks and closes
  • CSAT on every call, not a sample
  • Feedback tied to agent & campaign
  • Zero agent time spent
See all industry voice bots

Customer Experience · Outbound

Kavya · Any brand (demo)

Ready when you are

You play the customer. Try saying:

“Haan, 8 dunga”“Agent was very helpful”“Abhi time nahi hai”

Hindi · English2-min demo · uses your microphone · audio is processed live by our AI provider and not stored by NSSSoft

Every new client means another tool

BPOs often end up with a different dialer or CRM per client, duplicated agent logins and reports stitched together in spreadsheets.

A multi-tenant platform lets you onboard a new process in days, with isolated data and consistent supervision across all of them.

How It Works

Onboard a new process

01

Create the tenant

Set up the client's campaigns, CRM fields, dispositions and DIDs.

02

Assign agents

Move or share agents between processes with skills and break policies.

03

Report & bill

Client-wise dashboards, reports and usage-based billing.

Features

Made for multi-client operations

Multi-tenant isolation

Each client's leads, recordings and reports are strictly separated.

All dialing modes

Predictive, progressive and preview per campaign.

Break & idle controls

Per-reason break limits, idle timers and over-limit alerts for supervisors.

Real-time dashboards

Live agent states, calls, conversions and campaign health.

AI survey & triage bots

Post-call feedback, surveys and first-level triage handled by voice bots.

Reseller & client billing

Prepaid or postpaid usage billing per client.

Compliance & Security

Client trust, built in

Strict tenant isolation for data and recordings
Role-based access for clients, managers and agents
Optional number masking for agents
Per-client DND and calling-window rules
Recording retention configurable per client
DPDP Act 2023-aligned processing

FAQ

Common questions

Can clients log in to see their own reports?+
Yes. Client users can be given read-only access to their own campaigns and reports.
Can agents work on more than one client?+
Yes, with campaign assignments and skills controlling which calls they receive.
How is billing handled?+
Usage can be billed per client in prepaid or postpaid mode, based on call records.
Can AI bots run surveys after agent calls?+
Yes. Calls can be handed to a feedback bot that collects a rating and comment — try the demo on this page.
How fast can we onboard a new process?+
Typically days, not weeks, because tenants, campaigns and forms are configured rather than built.

Related

Predictive Dialer Custom CRM All AI Voice Bots

Get Started

Run every client on one platform

Tell us about your processes and seat count — we'll map them to tenants.

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