Inbound & Self-Service

IVR Design — draw the call flow, go live the same day

Build IVRs visually: menus, business hours, DTMF and speech input, prompts in any language, and hand-offs to queues, agents or an AI voice bot. Flows run on Asterisk ARI, so they scale across media nodes.

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  • Drag-and-drop flow builder
  • Business-hours routing
  • DTMF + speech input
  • AI voice-bot hand-off

IVRs that callers hate

Most IVRs are a stack of recorded menus nobody can change without a vendor ticket. Callers press zero, wait in the wrong queue, or hang up.

A modern IVR should be editable by your team, route on time-of-day and caller data, and let an AI voice bot handle the questions that don't need a human.

How It Works

From DID to the right destination

01

Map the DID

Point an inbound number at an IVR flow — number normalisation is handled automatically.

02

Design the flow

Drag menus, prompts, business-hours checks, input nodes and transfers onto the canvas.

03

Route intelligently

Send callers to queues, specific agents, voicemail, an external number or an AI voice bot.

Features

IVR building blocks

Visual flow builder

Design multi-level menus on a canvas and publish without code.

Business hours

Different paths for working hours, holidays and after-hours.

DTMF & speech input

Collect keypad input or spoken responses; DTMF gates can confirm intent before transferring.

Text-to-speech prompts

Generate prompts in Indian English, Hindi and other languages instead of recording studio audio.

AI voice-bot nodes

Hand callers to a conversational AI bot that answers FAQs, qualifies intent and transfers to an agent when needed.

Queue & agent routing

Skill-based queues, sticky-agent routing and overflow to alternate destinations.

Architecture

How an inbound call flows

Flows execute on Asterisk via ARI and can be served by multiple media nodes behind OpenSIPS.

  1. Inbound DID
    Carrier
  2. OpenSIPS
    LB across nodes
  3. IVR flow (ARI)
    Menus / hours / input
  4. Queue / Agent / AI bot
    Destination

Compliance & Security

Reliable and accountable

Every IVR call logged with path taken and keys pressed
Recording can start at any node in the flow
Multi-node deployment — no single point of failure
Prompts and flows versioned per tenant
Caller data processed within your infrastructure
Graceful fallback to a human when the bot can't help

FAQ

Common questions

Can non-technical staff edit the IVR?+
Yes. Flows are edited in a browser-based visual builder and published instantly.
Which languages are supported for prompts?+
TTS supports Indian English, Hindi and many other languages; you can also upload recorded audio.
Can the IVR use an AI voice bot?+
Yes. A flow can hand the caller to an AI voice bot that speaks Hindi, English or Hinglish and transfers to an agent when needed. Try one live on our AI Voice Bots page.
Can we route based on CRM data?+
Yes. Flows can look up caller data via API and route VIPs, existing customers or specific regions differently.
Can we host it on our own servers?+
Yes. The same software runs in the cloud (your account or ours), on-premise in your data centre, or hybrid. Features are identical across deployment modes; on-premise keeps all recordings and lead data inside your network.

Related

Try our AI Voice Bots Asterisk Healthcare

Get Started

Rebuild your IVR in a day

Send us your current call flow — we'll recreate it in the visual builder during the demo.

Book an IVR Demo See pricing →
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