Case Studies

Real deployments. Measurable results.

Production case studies from contact centers running NSSSoft stacks at scale.

+188% right-party connect rate

ShieldFinance

Debt Collection BPO

Migrated 280-seat contact center from a hosted dialer to FreeSWITCH + OpenSIPS predictive stack. Full deployment in 6 weeks with zero downtime.

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60% lower cost-per-contact

TeleCorp BPO

Outbound BPO

Replaced hosted predictive dialer with self-hosted Asterisk stack. Custom DNC logic and internal CRM integration that the hosted vendor couldn't support.

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35% reduction in appointment no-shows

PrimeCare Health

Healthcare

HIPAA-compliant IVR appointment reminder system with 2-way SMS, patient ID verification, and live-agent fallback for complex queries.

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