Messaging

SMS Gateway — the message that follows every call

Send bulk promotions, transactional alerts and OTPs from the same platform that runs your calls. Trigger SMS from dispositions, IVR paths or APIs, with DLT-compliant templates and delivery reports.

  • Bulk, transactional & OTP
  • DLT template support
  • HTTP & SMPP APIs
  • Call-triggered SMS

Calls and messages live in different silos

Agents promise to 'send the details on SMS' — then someone has to do it manually in another portal. Messages go late, go wrong, or don't go at all.

When SMS is part of the contact-center platform, a disposition or IVR choice can send the right approved template instantly, and the delivery status shows up next to the call record.

How It Works

How messages are sent

01

Register templates

Approved DLT templates and sender IDs are configured once per tenant.

02

Trigger

Send from a campaign, a disposition, an IVR node, an API call or a bulk upload.

03

Track

Delivery reports are collected and shown per message and per campaign.

Features

Messaging features

Bulk campaigns

Upload a list or reuse a lead list and schedule promotional or informational blasts.

OTP & transactional

Low-latency transactional route for OTPs and alerts via HTTP API.

DLT templates

Template and header (sender ID) management aligned with TRAI's DLT framework.

GSM gateway support

Send through SIM-based GSM gateways for specific use-cases alongside aggregator routes.

Event triggers

Disposition-, IVR- and API-triggered messages without manual work.

Delivery reports

Per-message status and campaign-level delivery analytics.

Compliance & Security

Built around TRAI regulations

DLT-registered headers and content templates
Promotional vs transactional route separation
DND scrubbing for promotional traffic
Opt-out handling
Message logs retained for audit
Rate limiting per tenant and route

FAQ

Common questions

Do we need DLT registration?+
Yes — commercial SMS in India requires a DLT-registered entity, headers and templates. We help you configure them in the platform.
Do you provide SMPP?+
Yes, along with simple HTTP APIs for applications that don't speak SMPP.
Can SMS be sent automatically after a call?+
Yes. Map a disposition or IVR choice to a template and the message is sent as soon as the event happens.
Is WhatsApp supported?+
WhatsApp messaging can be integrated as a separate channel as part of a custom engagement.
Can we host it on our own servers?+
Yes. The same software runs in the cloud (your account or ours), on-premise in your data centre, or hybrid. Features are identical across deployment modes; on-premise keeps all recordings and lead data inside your network.

Get Started

Connect calls and messages

Tell us your SMS volumes and use-cases — we'll set up the routes and templates.