Blog

From the engineering desk

Technical guides, architecture deep dives, and compliance breakdowns from the team building production contact-center stacks.

Compliance·8 min readApril 2026

Predictive Dialer Pacing: How to Set the Right Dial Ratio Without Violating TRAI Rules

Architecture·11 min readFebruary 2026

Asterisk vs FreeSWITCH: Which PBX Core Should You Choose for a 10,000-Agent Contact Center?

OpenSIPS·14 min readJanuary 2026

OpenSIPS as a Session Border Controller: What to Configure on Day One

Dialing·9 min readDecember 2025

AMD Detection Deep Dive: Why Your Voicemail Drop Rate Is Higher Than You Think

IVR·7 min readNovember 2025

IVR Design for Collections: 5 Call Flow Patterns That Recover More Debt

WebRTC·10 min readOctober 2025

WebRTC in Contact Centers: Browser-Based Agents Without Quality Trade-offs